JOB TITLE:
Resident Experience Specialist
LOCATION:
240 Park Avenue Apartments
240 Park Avenue
Minneapolis, MN 55415
TYPE, HOURS, COMPENSATION & SUMMARY:
Full-time Regular, Monday-Friday: 2:30pm-11:00pm
$16-18 per hour
Passionate about creating positive experiences? Detail-oriented with a hard-working attitude? We want you on our team! 240 Park Avenue is one of Minneapolis’s newest luxury apartment communities, and we need your help in maintaining its high standard of resident satisfaction. Every member on our team serves an integral role in providing an amazing experience for our residents, which is why finding high quality individuals is so important to us. We have incredible opportunities for growth within our fast-growing portfolio of best-in-class properties, and our top priority is the personal and professional development of our team.
JOB SUMMARY:
The Resident Experience Specialist is responsible for ensuring all guests, vendors, and residents have the highest level of customer service experiences possible. That starts with each interaction you will have in our hotel-style main lobby, while representing the MV Ventures brand. You will also be an ambassador of creating amazing experiences and assisting the team with creating new ideas to aid in satisfaction. Whether it be fluffing pillows, aiding in building security, or greeting someone with a smile… it all starts with you!
CORE RESPONSIBILITIES:
- Provide excellent, top-notch customer service to residents, guests, and vendors.
- Communicate with team members and residents professionally.
- Answer phone calls and emails in a professional, timely manner.
- Complete a daily building walk of common spaces to ensure visual appeal and cleanliness.
- Monitor and assist residents moving in and out of our community while keeping experience front-of-mind.
- Light security duties such as locking/unlocking common areas, monitoring security cameras, guest parking audits, and reporting any suspicious activity to management promptly.
- Coordinate amenity reservations and inspect spaces before and after reservations.
- Prepare, clean, and display coffee bar in main lobby.
- Manage resident package room and lockers and assist with incoming and outgoing packages in a timely manner.
- Assist with initiatives such as community events, resident retention, and customer service.
- Miscellaneous property management, marketing, and administrative duties as assigned.
- Follow all company policies, laws and abide by property grooming expectations.
PREFERRED EXPERIENCE & EDUCATION:
- Strongly preferred one (1) year experience in multi-family apartment communities, hospitality, or similar.
- Experience in customer service role.
TECHNICAL KNOWLEDGE AND OTHER COMPETENCY REQUIREMENTS:
- Familiarization with luxury apartment living.
- Master of customer service.
- Local familiarization of Minneapolis offerings such as restaurants, parks, activities, and events. Ability to research.
- Intermediate computer and typing skills – able to comfortably operate Microsoft office suite and quickly learn and troubleshoot software necessary.
- Experience working with residential property management software, preferably Yardi and/or RealPage.
- High level of attention to detail, demonstrating initiative, professionalism, personal awareness, and integrity
- Knowledge or ability to learn and adhere to Federal and State Fair Housing Laws.
- Effectively communicate in a professional manner on a regular basis with team members, leadership, residents, tenants, and vendors.
- Excel in a fast-paced, dynamic environment; ability to adapt to changing priorities; remain focused under pressure; able to meet deadlines.
- Calmly manage conflict, difficult and/or emotional situations; focus on resolving issues and achieving an effective solution.
- Ability to work independently, with minimal supervision, while also effectively working as part of a team.
- Dependable, accountable, and punctual; willingness to work overtime and on-call, as well evenings, weekends and holidays as needed.
- Understand business objectives (profitability, quality, professionalism, efficiency, and effective use of time/resources), and is results driven; develop practical strategies; make sound business decisions.
- Treat others with respect; show sensitivity to and respect for cultural differences; support diverse workforce and help to ensure workplaces and living communities are free from unlawful discrimination and harassment.
- Maintain confidentiality and discretion regarding sensitive proprietary and confidential information of company, residents, tenants, and customers.
PHYSICAL DEMANDS:
- Must be able to lift, push, pull and/or move up to 30 lbs. Will be seated during majority of workday, though will be on your feet and mobile for extended periods depending on job duty.
- Regularly performs computer work and operates office equipment.
NOTE:
This position complies with MV Ventures policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing commercial and multi-family housing operations. MV Ventures is an Equal Opportunity/Affirmative Action employer, and encourages historically underrepresented applicants, including Women, Minorities, Individuals with Disabilities and protected Veterans to apply.
TO APPLY:
Share your story and resume to info @mvventures.com. We’re excited to talk with you!
